Terms of service

General
The following terms and conditions (henceforth: the “Terms and Conditions”) are valid between you and Maisondenels (Reg. No. [Insert Registration Number]) (henceforth: Maisondenels; may be referred to as “us” and “we”) and apply to all use of and orders placed on Maisondenels’ website [Insert Website URL], and orders made by telephone, e-mail, or by live chat with MaisonDenels’ Customer Service team (henceforth together: the “Website”). Please note that Maisondenels does not guarantee that all products presented on the Website are in stock or available for purchase. Maisondenels reserves the right to stop selling a product at any time. Orders can only be placed by persons aged 18 years or older. MaisonDenels reserves the right to revise the Terms and Conditions at any time. The date of the latest update can be found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in effect on the date of submitting the order. Please review the applicable version of the Terms and Conditions before submitting your order. Note that the terms and conditions valid for your order are always those you have read and accepted before placing the order and not a later version. We recommend keeping a copy of these Terms and Conditions for future reference.

Language
The language of the Terms and Conditions is English.

Placing Orders
By using the Website and/or placing an order, by telephone, e-mail, or live chat, you confirm that you have read these Terms and Conditions and the Privacy Policy and accept them. Make sure to review and understand the Terms and Conditions before placing your order. Products in your shopping bag are not reserved and may be purchased by other customers until you complete the checkout process and receive the order confirmation email.

Order Confirmation
After submitting your order, you will receive a confirmation email with your order number, details of the product(s) ordered, payment details, and delivery information. This email acknowledges receipt of your order but is not an acceptance of the order.

Acceptance and Shipping Confirmation
All orders are subject to acceptance by MaisonDenels. At our discretion, we may choose not to accept an order for any reason. Once your order is processed, a shipping confirmation email will be sent. If a product is unavailable, we will contact you promptly. If payment has already been made for unavailable products, a refund will be issued.

Colors
MaisonDenels aims to describe products on the Website as accurately as possible. However, due to individual screen settings, actual colors may vary slightly from those shown on the Website.

Prices
Prices and delivery costs displayed on the Website include VAT. Prices may vary between physical stores and the Website, and MaisonDenels reserves the right to adjust prices before accepting an order. If a pricing error is identified after an order is placed, we will notify you and give you the option to proceed with the corrected price or cancel the order.

Personalized Items
Personalized items are non-refundable and cannot be exchanged due to their bespoke nature. Processing times may be longer than for standard items.

Payments
Maisondenels accepts payments via credit cards (Visa, Mastercard, and American Express), online banking, and PayPal. Payment security is ensured through [Insert Payment Gateway], which encrypts sensitive information.

Delivery
We offer different shipping methods to meet your needs as further specified when you check out.Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. The delivery times do not take into account possible delays caused by payment authorization and/or on the part of the shipping company. If Maisondenels fails to deliver within 30 days, you have the right to cancel the purchase.
Your order will be delivered by UPS to the shipping address you have indicated.
All orders are fully traceable on the Website by logging in to My account. Click “My Orders” and fill in the tracking number for updated information about your shipment..

Returns and Exchanges
Returns and exchanges are subject to the conditions detailed on the Website. Personalized items and sale items are non-refundable. Return shipping costs are the responsibility of the customer unless the product is defective.

Copyright and Trademarks
All materials on the Website, including but not limited to text, graphics, logos, and software, are the property of Maisondenels. Unauthorized use is prohibited.

Privacy and Cookies
Please refer to Maisondenels’ Privacy Policy for details on how we handle personal data. Cookies are used to improve your browsing experience and must be enabled to access the Website.

Governing Law
These Terms and Conditions are governed by the laws of [Insert Governing Country]. Disputes shall be referred to the competent court in [Insert Jurisdiction].

Contact Us
For inquiries, please contact us at maisondenels.com